SPECIAL REQUESTS & CUSTOM ORDERS
Most items are one of a kind. If you see a style you like that is currently out of stock we might be able to provide a similar product (perhaps in different color or print). Please contact us here to work something out. Special request and custom orders are final sale and cannot be returned or exchanged.
BACK ORDER ITEMS
Some items that are not kept in stock will be available for purchase as “back order” items. We will submit requests for these items as orders are placed. Please allow items on back order 2-3 weeks to ship unless otherwise noted. Back order items are considered a “custom order” and are therefore FINAL SALE, no cancellations will be accepted.
SHIPPING & HANDLING:
- We ship within 2-3 business days (exclude weekends and major holidays). Please allow additional shipping time for USPS delivery. We currently only ship to the U.S.
- Small items under 1lb are shipped First Class ($4). Large and bulky items are shipped Priority Mail ($15).
- We are not responsible for items lost or damaged in transit. Only items shipped via Priority Mail include insurance of up to $50 (insurance claim must be submitted via USPS). If you would like to purchase additional insurance, please let us know.
RETURNS & EXCHANGES:
We do not provide refunds or exchanges. However, we want you to be happy with your purchase. If we make a mistake with your order or something is not as described please let us know here within 7 days of receiving your order. Any requests submitted after the 7 day window will not be processed. Please be sure to read our disclaimer on artisan made items.
- Do not send your order back without prior approval. Orders received without approval will be sent back at customer’s expense.
- If you would like to cancel your order please let us know as soon as possible, however, we cannot guarantee that we will be able to cancel an order once it has been placed.
- ALL SALE ITEMS, INCLUDING THOSE PURCHASED WITH A PROMOTIONAL CODE, ARE FINAL SALE.
SALES, COUPON CODES AND PROMOTIONS:
The best way to find out about sales and promotions is by signing up for our newsletter and following us on Instagram. We occasionally have exclusive sales and promotions for VIP customers. Unauthorized sharing of those exclusive coupon codes is not allowed. We reserve the right to cancel orders with unauthorized use of exclusive coupon codes.
DISCLAIMER FOR ARTISAN MADE ITEMS:
Many of our items are carefully crafted by artisans. Due to the nature of the handmade process you may see minor inconsistencies that vary with each item. These inconsistencies should not be considered damages. Please examine product photos carefully for disclosure of these inconsistencies. For our purposes, damages are generally considered flaws that interfere with the function of the item.
We do our best to photograph products in as best natural lighting as possible in order to try to capture accurate color. Please note that sometimes colors may vary slightly as some materials (metal, beading, etc.) don’t always photograph with exact accuracy. We do our best to address any issues on product description when necessary so please read carefully.